What is happening to Empathy?
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou
Decline of Empathy
Empathy apparently takes too much effort for many people these days. According to new research published by the American Psychological Association, some people stifle feelings of empathy – a helping behavior – because it feels depressing or it may cost them money, like donating to a charity. Others stifle empathy because it requires more mental energy and they simply don’t think they’re good at it.
Empathy at SeniorVu
Empathy may not be a “popular” act of kindness these days, unless you’re a SeniorVu team member. Family Advocates with SeniorVu not only practice empathy in their daily work talking with seniors and their families, but they have experienced first-hand the value and effectiveness of this important human act. Over 75% of SeniorVu Family Advocates have a background in either nursing or psychology before they ever arrive at SeniorVu, yet all of the team members are trained in this important skill.
SeniorVu Contact Center
SeniorVu Family Advocates believe everyone wants and deserves to feel heard, valued and respected, particularly when they are dealing with something as stressful as moving themselves or a loved one from the home they know into a new place, with different people and a whole new routine. Family Advocates in the SeniorVu Contact Center give these families the ear they need at this trying time. Not only because it’s the right thing to do but because they don’t represent themselves, they represent hundreds of clients who trust them. Taking quality time with each family on the phone also helps them gather information needed to qualify or disqualify the prospect.
Stephanie Piester, SeniorVu’s VP of Client Success used be a Senior Living Executive Director. Listen to Stephanie talk about why SeniorVu takes empathy so seriously.