Episode 15 – Supporting Senior Living in the Midst of a Pandemic

As Senior Living communities face the most challenging health crisis they have ever been through their number one priority is to keep their vulnerable senior residents healthy. Then, they must keep their staff well, safe from the Coronavirus and coming into work every day. Each Senior Living community must follow strict CDC protocol 24/7 to prevent the spread of COVID-19 throughout their communities. That task alone puts a strain on their staff, even those who are used to working in the back offices.

Vendors like SeniorVu and SiteStaff are proud to work behind the scenes to support the incredibly difficult and important work senior living community teams are doing on the front lines during this extraordinary time in history.

Join our Off Your Rocker co-hosts Valissa Smith and Billy Daniels from SeniorVu as they learn from Jonathan Bryant, Innovative Live Chat Servant Leader with SiteStaff. The three of them talk about what SiteStaff and SeniorVu team of agents are hearing from families who are still reaching out to inquire about senior care and housing. They also talk about the challenges sales and marketing teams face from inside senior living communities all across the country and how delicate the decision will be to reopen the communities when the time is right.

This Off Your Rocker discussion touches on the psychology used by Contact Center and Live Chat agents when they are working with families searching for care. They talk about what families are asking when they inquire about senior living, and they hear how senior living communities and their staff appear to be coping during this tough time. Valissa, Billy and Jonathan discuss various marketing methods across all industries including senior living, and they talk about how senior living communities are discovering even greater value from outside vendors like SeniorVu and SiteStaff who help them engage with families, manage leads and nurture prospects before these incredibly stressful times and right now in the midst of the pandemic.

Happy Holidays

Answering inquiries for your community is what our Family Advocate Managers (FAM team) love doing, even on most holidays. Thanksgiving and Christmas Day are the only two days we close up shop. We believe all of our team members deserve time with their families. By the next morning, FAM is right back at it to follow up on any inquiries that may have come in the day before.

What about all those other holidays? Rest assured SeniorVu has your time zone covered from 9:00 a.m. to 4:00 p.m. on each of the following holidays:

Black Friday
Christmas Eve
New Year’s Eve & Day
Martin Luther King Day
President’s Day

Memorial Day
Independence Day
Labor Day
Veteran’s Day

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