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Episode 41 – A community shares how they won a top national wellness award

A SeniorVu client was recognized as one of the Top 5 ‘Best in Wellness’ senior living communities in North America, a 2020 ICAA NuStep Pinnacle Award. It’s a prestigious honor, so we asked them to join us on Off Your Rocker: A SeniorVu Podcast to share their secret to success and by golly, they did it!

Jackie Halbin is the Living Well Manager at Lakeview Village Retirement Community in Lenexa, Kansas and heads the team of many staff and residents to fulfill the dimensions of wellness of which there are many: emotional, physical, intellectual, social, spiritual, vocational and environmental.  Jackie found that when a holistic approach is taken with wellness it becomes less about the amenities of a community and becomes more of a mindset of a community and that’s where the magic happens.

Her advice to other community brands is to first get their heads wrapped around the idea that a gym or a pool or a chapel service or art class is only connected to wellness when it’s part of a bigger experience for residents.  Jackie talks about the time and steps she and a group of residents took to shift the way everyone at Lakeview Village, including the staff, thought about those individual experiences and how to connect them to being a healthier person.

Lynn Tenbrink, Director of Marketing and Sales at Lakeview Village talks about what prospects are looking for today and how the wellness mentality may help to diffuse the stigma seniors and families may affiliate with senior living. She talked about how Lakeview Village encourages well-rounded living that nurtures the mind, body and spirit of each individual which is a much more thoughtful conversation with prospects than showing them a list of things to do and areas of their campus.  When potential new residents understand that their community’s focus is on the needs of their resident living a fulfilling lifestyle, their eyes open and it becomes a completely different conversation.  It tells families that there is a unique level of care at their community.

Join host Valissa Smith as she extrapolates all that goes into an award-winning community with a wellness focus.

Happy Holidays

Answering inquiries for your community is what our Family Advocate Managers (FAM team) love doing, even on most holidays. Thanksgiving and Christmas Day are the only two days we close up shop. We believe all of our team members deserve time with their families. By the next morning, FAM is right back at it to follow up on any inquiries that may have come in the day before.

What about all those other holidays? Rest assured SeniorVu has your time zone covered from 9:00 a.m. to 4:00 p.m. on each of the following holidays:

Black Friday
Christmas Eve
New Year’s Eve & Day
Martin Luther King Day
President’s Day

Memorial Day
Juneteenth
Independence Day
Labor Day
Veteran’s Day

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