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Episode 43 – What Family Caregivers Need from Senior Living in 2021

Most of us got into senior living for all the right reasons. For many it’s a true calling to work in senior care and serve the senior living population.  Sometimes we get so deep in the trenches of our work that perhaps we could use a refresher course on what seniors and their families need from us when they connect for the first time.

In this episode of Off Your Rocker: A SeniorVu Podcast host Valissa Smith talks with Nicole Will of willGather, and Creator and Host of the willGather: Navigating the World with Your Aging Loved One Podcast. Nicole has a gerontology degree, worked in senior living several years right out of college and is now using that knowledge, education and experience to connect and work with families who are on the journey to find care for their loved ones.  Nicole’s podcast gives families the space to connect and to vent with one another.  It’s providing a place where they can ask hard questions and learn from others who’ve already gone down that difficult path.

With all of those family connections taking place, Nicole shares with us the number one thing families tell her that they are seeking when they reach that pivotal moment in life.  She also shares surprising news about the newest sector of adult caregivers – millennials.  This new group of young adults is now navigating everything from care, nutrition, comfort, wellness, legal matters for their elderly loved one primarily through social media.  She shares some tools and apps to help communities make communication not only super simple with those families but also secure and HIPPA compliant.  These younger generation is making their own path through this industry.

Nicole has heard families say time and again how much they are seeking truth and a genuine connection. Seniors often have many emotions around making a housing change later in life.  Their adult children have their own set of emotions – sometimes stronger than their parent’s – to navigate as they try to determine what’s best for the ones they love.  Nicole shares the various stages families go through during this important moment in their lives.

Anyone in senior living will benefit from this conversation. Listen in to reconnect with the family mindset, gather tips to rethink communication strategies within your organization and to understand more about those people who are current caregivers for the elderly.

Happy Holidays

Answering inquiries for your community is what our Family Advocate Managers (FAM team) love doing, even on most holidays. Thanksgiving and Christmas Day are the only two days we close up shop. We believe all of our team members deserve time with their families. By the next morning, FAM is right back at it to follow up on any inquiries that may have come in the day before.

What about all those other holidays? Rest assured SeniorVu has your time zone covered from 9:00 a.m. to 4:00 p.m. on each of the following holidays:

Black Friday
Christmas Eve
New Year’s Eve & Day
Martin Luther King Day
President’s Day

Memorial Day
Juneteenth
Independence Day
Labor Day
Veteran’s Day

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