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The White Glove Treatment: SeniorVu’s Full Service vs. Our Competitors’ Self-Service

Service

Let’s be real. The reason you “call uncle” and finally decide to pay someone to do a service for you—whether they’re cutting your grass, fixing your car or helping you market your senior living community to qualified leads—is because there are not enough hours in the day to get everything done that needs to be done. You hire those professionals to help you increase your efficiency in completing your never-ending to-do list.So, logically, when you pay for a service, you expect to get your money’s worth, right? Let’s say you’re interviewing two lawn services to take care of your home. Company A will show up with all the tools needed for the job, cut your grass professionally, and leave your house looking better than when they arrived without breaking your budget. Company B will cut your grass, but you’ll need to provide the lawn mower. And the gas. And you’ll have to do all the clean-up. And they don’t do edging or trim work. And they overcharge!

Our competitors take the Company B approach when it comes to marketing your senior living community. Sure, they’ll put your name on their website and make sure it pops up when potential residents are searching for a place to live. But that’s about it. If you want any more service than that, you’ll need to do it yourself. Not very helpful, huh?SeniorVu—SURPRISE!—takes the Company A approach. Full-service, white glove treatment lead generation is our expertise. We know how to handle the hard stuff like finding the right residents for your community, booking tours and guaranteeing move-ins.

We take our provide-the-most-amazing-service-you’ve-ever-seen attitude right into our state-of-the-art call center. We’re all-American, unscripted experts ready to speak with seniors and their families who call in about your community so we can problem solve and help them find the best solutions to meet their needs. We hand pick all of our call center experts for their empathy, compassion and competence, because we know that the decision to move into a senior living community is a biggie. We want to take the time to make sure your future residents’ questions are answered fully, that they understand just how much we—meaning you—care about them, AND book the tour.

Another cool perk when one of your leads calls us is that we answer the phone on your behalf and answer questions specific to your community. We’re not saying, “SeniorVu, how can we help you?” we’re saying, “Sunny Days Community, how can we help you?” It’s as if we’re sitting in your community with you!

By taking the stuff we do best off your plate it leaves you to focus on the stuff that you do best. ­­

Happy Holidays

Answering inquiries for your community is what our Family Advocate Managers (FAM team) love doing, even on most holidays. Thanksgiving and Christmas Day are the only two days we close up shop. We believe all of our team members deserve time with their families. By the next morning, FAM is right back at it to follow up on any inquiries that may have come in the day before.

What about all those other holidays? Rest assured SeniorVu has your time zone covered from 9:00 a.m. to 4:00 p.m. on each of the following holidays:

Black Friday
Christmas Eve
New Year’s Eve & Day
Martin Luther King Day
President’s Day

Memorial Day
Juneteenth
Independence Day
Labor Day
Veteran’s Day

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