Senior Living communities have a lot to balance on their plate. From providing residents with the best care possible to making sure the community has an adequate number of employees to ensuring that new leads (residents) are joining the community each month to keeping occupancy to full capacity. Time and time again we have heard that one of the pressing problems within those senior living communities is not being able to respond to job applicants soon enough.
It was when a client of ours explained these issues to us that our minds began to churn. They outlined how their marketing and sales needs had improved because of SeniorVu, but that another big issue they had in their community was employee staffing and turnover. Oftentimes, the community employees in charge of hiring are wearing multiple hats and it can take days to get back to possible job applicants. By the time communities are able to reach out to applicants, they had already moved on to other job opportunities.
That’s when SeniorVu got the idea to tackle applicant management. We were able to borrow from our lead management platform to create our applicant management platform.
In a recent webinar titled How To Simplify The Hiring Process Without Compromising On Your Standards presented by Sagely, Jeff Davidson; VP of Platform Services and Billy Daniels; VP of Digital Marketing for SeniorVu sat down with Mark Johnston, Chief Commercial Officer for Sagely to further discuss how communities can simplify the hiring process to onboard more employees.
In the Webinar, Billy explains that “you have to treat your applicants the same way you treat your leads because they really are leads.”
We’ve all been on the other end of a job search. It can be tiring, defeating and can cause mental exhaustion. This is why applicants deserve to hear back from employers when they apply- and fast. It gives applicants respect and hope in their job search. Our contact center takes that pressure off of the communities so that they can focus on being caregivers for their residents.
Our contact center works tirelessly 24/7 to ensure that all leads are tended to. When a job applicant applies for a position, our contact center receives a notification and an automatic email is sent out to the applicant. From there, the contact center reaches out to the applicant within MAX 20 min to do basic pre-screening questions and to schedule an interview. This weeds out applicants who do not meet the basic requirements of the community, and that way the community only needs to focus on qualified candidates.
The contact center filters the candidates and provides recommendations, but the community makes the final decision.
We understand that it can be difficult for communities to hand off that first point of contact with an applicant lead and that is why we ensure that our contact center agents have the proper training to nurture and engage with your leads.
Our voice analytics measures and records conversations that our contact center agents have with leads to measure how empathetic and effective they are with your leads. We’re committed to continuous improvement so having these analytics allows us to provide our agents with feedback to improve the applicant’s experience.
To read our applicant management case study which includes data over a five month period, click here. See what SeniorVu’s applicant management platform has done for communities just like yours.
Contact us today to learn more about how your community can benefit from our applicant management program.