How to Reach 80% of Your Inquiries Before They Go to Another Community

What most communities don’t know is when a prospect’s call is transferred from the community receptionist to the sales team voicemail, 90% of the time the caller hangs up without leaving a message. That’s a ton of prospects disappearing into thin air!  

Typically communities say their call time can be summed up like this:  ‘we’re lucky if we get to it within an hour.’ 

The reality is that potential prospects go hours or even days before ever getting a call from a community! 

Many community sales teams believe the solution is to prioritize form fill leads over phone call leads – but data shows that’s not the answer to boosting your bottom line and occupancy rate. 

It’s simple, connect more inquiries with a faster speed-to-lead so you never leave prospects on the table.

Communities that partner with SeniorVu experience 4X more conversions to move-ins based on connecting with 100% of the inquiries.

Instead of waiting hours on end, 80% of the inquiries are reached within 10-minutes by our Family Advocate Mentors (FAM)- a team of professionals who work as though they are part of your community. 

The other 20% are worked by FAM until a connection is made. Leads never disappear into thin air – NEVER! 

Take a look at these results. The data was collected over a 9 month period of time.

What exactly is FAM and why does it make such a dramatic difference?  

Seniors and their families who reach out by phone need solutions FAST. 

In case you didn’t catch it before, 90% of callers do not leave a message when transferred to the sales team’s voicemail. Why? These callers may be working from a list of options, and rather than leave a voicemail, they’ll call the next community on the list, hoping to speak with someone right away. 

SeniorVu makes a difference in your sales because of its unique lead management philosophy and focus on speed-to-lead. 

The Family Advocate Mentor (FAM) team provides the family with a caring professional who is educated, emotionally intelligent, and tech savvy. FAM is an extension of your sales team, answering every single inquiry as if they’re a member of your community. 

Our technology:  

  • Tracks call volume
  • Tracks lead volume
  • Tracks the length of call
  • Lets you listen to the full conversation of our FAM team and your prospects 
  • Schedules tours for you 

Since SeniorVu connects with prospects when THEY reach out, your sales team is free to devote their attention to your highest priorities instead of chasing leads. 

Ready for an effective, efficient, and affordable solution that will allow your community to dramatically increase leads, tours and conversions? Call SeniorVu for a demo today.

Happy Holidays

Answering inquiries for your community is what our Family Advocate Managers (FAM team) love doing, even on most holidays. Thanksgiving and Christmas Day are the only two days we close up shop. We believe all of our team members deserve time with their families. By the next morning, FAM is right back at it to follow up on any inquiries that may have come in the day before.

What about all those other holidays? Rest assured SeniorVu has your time zone covered from 9:00 a.m. to 4:00 p.m. on each of the following holidays:

Black Friday
Christmas Eve
New Year’s Eve & Day
Martin Luther King Day
President’s Day

Memorial Day
Independence Day
Labor Day
Veteran’s Day

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