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Meet Rebecca

Rebecca is a senior living sales executive, a very good one at that, which means she’s rarely at her desk. Like her colleagues working in senior living that means she’s a caregiver to the residents nearly all the time she’s at work. When a phone call or inquiry comes into her community organically or from a 3rd party lead provider, she’s often spending time with residents making it nearly impossible to immediately connect with those prospects.

Rebecca is a senior living sales executive, a very good one at that, which means she’s rarely at her desk. Like her colleagues working in senior living that means she’s a caregiver to the residents nearly all the time she’s at work. When a phone call or inquiry comes into her community organically or from a 3rd party lead provider, she’s often spending time with residents making it nearly impossible to immediately connect with those prospects.

Research shows that when families call a community, they are typically in crisis. If their call is sent to voicemail, 80% of the time that family will simply hang up and call the next community. Even when Rebecca does manage to grab the call or email right away, many of the leads from 3rd party providers are not fully qualified. That becomes wasted time on the phone for her.

SeniorVu supports its client communities by responding to families immediately. We never let a lead hit the floor again! SeniorVu’s technology sends those calls to their Sales Support contact center where Family Advocates answer on behalf of the community using their brand, even after hours and on weekends. Our trained Family Advocates pre-qualify the family’s loved one, and the tour is scheduled. Then the community can do what they do best, handle the tours and move-ins.

Once Rebecca signs up for SeniorVu she discovers she can spend more time with residents, more time on other sales and marketing efforts for their wonderful community, and her community will actually experience an increase in the number of move-ins. If the inquiry is handled by a sales professional who can answer a family’s questions in less than 5-minutes, the odds of the senior moving into that community goes up by 400%.

Way to go Rebecca! You deserve a deep sigh of relief.

Happy Holidays

Answering inquiries for your community is what our Family Advocate Managers (FAM team) love doing, even on most holidays. Thanksgiving and Christmas Day are the only two days we close up shop. We believe all of our team members deserve time with their families. By the next morning, FAM is right back at it to follow up on any inquiries that may have come in the day before.

What about all those other holidays? Rest assured SeniorVu has your time zone covered from 9:00 a.m. to 4:00 p.m. on each of the following holidays:

Black Friday
Christmas Eve
New Year’s Eve & Day
Martin Luther King Day
President’s Day

Memorial Day
Juneteenth
Independence Day
Labor Day
Veteran’s Day

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