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Meet Your FAM Team

With Family Advocate Mentors on your team you get more move-ins and more hires

Damarra Smith

Joined the SeniorVu team in August 2018
Degree in Business Administration | U.S. Army Reserves

WHAT SPECIFIC EXPERIENCES WORKING IN HR AND WELLNESS HAVE STAYED WITH YOU AND INFORM YOUR JOB AT SENIORVU?

I’ve recruited for diverse positions from the executive level all the way down. I’ve also done a lot of recruiting for call centers. Both recruiting and HR taught me how to talk to people. That really helped me learn how to connect with people, whether they’re a customer service rep or a new VP, it taught me how to communicate with people on different levels. Working at SeniorVu, you talk to so many different types of people. It’s all about learning who they are and knowing how to relate with them. HR really helped me develop that skill and I use it on the phones all the time.

IS THERE A SPECIFIC CALL THAT REALLY RESONATED WITH YOU?

Oh my gosh, I have so many. There are those calls where someone’s calling in and they’re just at their wits end and they don’t know what to do. For those calls it’s about just being that listening ear. You know, they just need someone to vent to—someone to help them decompress because it’s really hard to be a caregiver.

Kori Turner

Joined the SeniorVu team in October 2021
Caregiver since 2014

WHAT DREW YOU TO WORKING IN SENIOR LIVING AS A CAREGIVER?

I really like helping others. When I worked in assisted living, the residents weren’t getting the care that they signed up for. I don’t know if it was because of laziness on the caregivers’ part or not wanting to be accommodating, but I just felt I could serve a purpose there and provide them with what they needed. I truly enjoyed interacting with residents in a way where we could really get to know each other.

WERE THERE ANY SPECIFIC EXPERIENCES WORKING AS A CAREGIVER THAT HAVE STAYED WITH YOU?

It sounds like a little thing, but doing their laundry was rewarding. I didn’t want them to have to wait for it and because there was so much inconsistency with the staff, it was important to me that I was somebody they could depend upon.

WHAT TYPES OF CALLS ARE THE MOST SATISFYING?

Sometimes a person calling starts with the misconception that the term “senior living” equals “nursing home.” They are confused about the breakdown in the pricing and all that is included. I like that I’m able to really help them understand everything they are getting. It’s about helping them open their minds to what senior living actually is, and then educating them on the community they called about. Those are the highlight calls.

Mariah Lingl

Joined the SeniorVu team in January 2019
Bachelor’s Degree in Social Work

WHAT MADE YOU DECIDE TO PURSUE A DEGREE IN SOCIAL WORK?

I wanted to make a difference in the world and social work just seemed natural to me. I’ve always been the caregiver for members of my family, and it felt like it was the natural next step for me to provide support for other people and to educate myself on how to manage my own problems as well.

HOW DID YOU WIND UP WORKING IN SENIOR LIVING?

Right before I graduated from college, I applied to one of the local skilled nursing facilities in the area for the position of social service assistant so that I could get some practice interviewing. They called me the same day to let me know they wanted to offer me the position and I’ve been in senior living ever since. After six months I was promoted to their social service director, which means I was the social worker for the community.

Being a Family Advocate at SeniorVu provides me the opportunity to make meaningful connections without being there in person. I really didn’t know what to expect when I started working in the Contact Center, but I’ve come to discover there’s a lot of commonalities between being a Family Advocate and being a social worker.

Davina Lege

Joined the SeniorVu team in July 2021
Social Work Degree

WHAT ARE SOME IMPORTANT QUALITIES FOR A FAMILY ADVOCATE TO POSSESS?

Being a good listener and being non-judgement are some of the most important things. Everybody comes from a different background and different circumstances. Sometimes they’re so overwhelmed with making a transition that it causes anxiety but they’re also feeling hopeful at the same time. The hope part is harder to hear, but it’s there. I really think if you listen well enough, you can hear more than just what somebody is telling you with their words.

IS THERE ANYTHING ABOUT WORKING AT SENIORVU THAT SURPRISED YOU?

I love that we get training on an ongoing basis, like our team meetings that we have every other week where they recap updates and changes with the communities. I love constantly learning and I think it’s so helpful. I have never worked for a company that is so organized and knows exactly what they want to happen, what their goals are and how they plan to reach them. It’s a very special culture.

Samantha Ford

Joined the SeniorVu team in July 2021
Currently pursuing a Master’s Degree in Counseling

WHAT SPECIFIC EXPERIENCES WORKING IN MENTAL HEALTH INFORM YOUR JOB AS A FAMILY ADVOCATE?

I know how to take time to listen and not rush people. It’s good to just be present in that moment, and not interrupt them and impose my agenda. Also, I’m able to maintain my composure, which is helpful. We have several leads call in who can’t afford senior living and we always offer resources to help find housing when it’s clear they’re not going to qualify for the community they’re asking about. But I think it’s very important just to be in the moment with them and not just dismiss them because they can’t afford the community I’m representing.

IS THERE ANYTHING ABOUT WORKING AT SENIORVU THAT SURPRISED YOU?

I think one of the biggest surprises was that upon starting it was the most welcomed I’ve ever felt starting a job. I was surprised that two weeks were set aside for training because in other jobs I’ve had the training period has been minimal. I remember when I walked in the front doors for my first day of training, I was greeted by so many people who came up and introduced themselves. Tim, our CEO, is very welcoming and he’s created a very welcoming environment. If I ever have questions about anything, everyone’s very responsive. I’m very impressed by that.

Stop chasing every prospect.

When you leave the follow-up to us, you and your team can spend more time building real relationships with real people.

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Happy Holidays

Answering inquiries for your community is what our Family Advocate Managers (FAM team) love doing, even on most holidays. Thanksgiving and Christmas Day are the only two days we close up shop. We believe all of our team members deserve time with their families. By the next morning, FAM is right back at it to follow up on any inquiries that may have come in the day before.

What about all those other holidays? Rest assured SeniorVu has your time zone covered from 9:00 a.m. to 4:00 p.m. on each of the following holidays:

Black Friday
Christmas Eve
New Year’s Eve & Day
Martin Luther King Day
President’s Day

Memorial Day
Juneteenth
Independence Day
Labor Day
Veteran’s Day

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