Reputation Management – Post-Tour Surveys

reputation management kansas city

It was 20 years ago when the first online reviews popped onto the internet.  If you’re old enough to remember, there were only three sites back then known for reviews to help with reputation management: Epinions, rateitall.com and deja.com.  Yelp came along in 2004, and just last year, in 2018, review directories for medical professionals fired up. Vitals.com and Healthgrades.com combined have almost 12 million monthly visitors!

Reputation Management in the Senior Living Industry

Everyone wants to hear another opinion before spending their money or trusting a product.  In fact, 84% of Americans say they look at reviews before they buy, and that includes reviews for Senior Living.  Reputation management is a growing concern in the senior living industry.

Listening to what others have to say about your community is important because sometimes “we don’t know, what we don’t know.” Asking potential prospects specific questions related to their community tour provides valuable information – good and bad. It lets you know what outsiders perceive when they walk through your doors, down your halls and into your dining room.

Automated Post Tour Survey

SeniorVu believes in the power of information.  They can’t align the needs of their clients with the services they provide if they don’t know what clients think about them.  The same is true in senior living which is why SeniorVu created the automated post tour survey.  As soon as a tour is complete at a client’s community, SeniorVu automatically sends that prospect a survey so the community can learn from them.

If you would like to learn how to include a post tour survey at your community, contact SeniorVu today.

Happy Holidays

Answering inquiries for your community is what our Family Advocate Managers (FAM team) love doing, even on most holidays. Thanksgiving and Christmas Day are the only two days we close up shop. We believe all of our team members deserve time with their families. By the next morning, FAM is right back at it to follow up on any inquiries that may have come in the day before.

What about all those other holidays? Rest assured SeniorVu has your time zone covered from 9:00 a.m. to 4:00 p.m. on each of the following holidays:

Black Friday
Christmas Eve
New Year’s Eve & Day
Martin Luther King Day
President’s Day

Memorial Day
Independence Day
Labor Day
Veteran’s Day

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