Senior Living Contact Center

Ensuring that ALL leads, organic and 3rd party aggregator leads, regardless of time of day are handled speed-to-lead best practices.

Senior Living
Contact Center

Research shows that 80% of those who call a senior living community only to have their call transferred to a salesperson’s voicemail, they either hang up or simply don’t leave a message. When a prospect calls it’s because they are serious about having a conversation right now regarding their loved one’s needs. Unfortunately, there isn’t always someone at the sales desk to take their call.  Every day can be unpredictable in a senior living community. Your team wears many hats. When prospects can’t reach a real human, they often wonder if that will happen to their loved one if they move in.  SeniorVu’s Contact Center Services means your leads will never, ever hit the floor again.

What We Offer

Lead and Applicant Nurturing

Real people answer on behalf of your community with empathy and intent to nurture the lead.

Call Handling

Your leads, via phone or form fills receive concierge service within 5- minutes, regardless of time of day.

Lead and Applicant Qualifying

Prospects are pre-qualified based on your community’s criteria.

Tour Scheduling

Visits with pre-qualified prospects are scheduled for you.

Interview Scheduling

Visits with pre-qualified prospects are scheduled for you.

Call Recordings and Transcripts

Applicants hear from you within 15 minutes of submitting an application and their interview scheduled.

24/7 Phone Support Coverage

Your residents and their families get a responsive “concierge” every time they call your community.

Rollover and Backup Coverage

If your community receives a deluge of calls, you have a backup of real people to answer.

Weekends and After-hours Coverage

Regardless of time of day or day of week, your callers and inquiries receive concierge service.

Guaranteed Lead and Applicant Engagement

You have highly-trained, professionals engaging with prospects under your brand.

"The SeniorVu team quickly learned our protocol in this unusual time..."

Look What You Can Do

Providing your prospects, residents and families concierge phone service takes the guessing game out of phone coverage.  Every inquiry is handled within minutes on behalf of your community. Every lead is pre-qualified based on your criteria and nurtured to a scheduled tour. Your team can stay focused on hot leads only (and your current residents, of course.)  SeniorVu’s Contact Center removes the telephone tag and lost notes. Since the SeniorVu Lead Management Platform integrates with your CRM, all notes, all call recordings and all voice analytics are available for listening. When every inquiry is handled by the SeniorVu Contact Center you are guaranteed it will be done with empathy, efficiency and consistently. When they come through the SeniorVu Contact Center your leads are nurtured through the sales funnel and move-ins increase 5X. SeniorVu is the solution.

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Happy Holidays

Answering inquiries for your community is what our Family Advocate Managers (FAM team) love doing, even on most holidays. Thanksgiving and Christmas Day are the only two days we close up shop. We believe all of our team members deserve time with their families. By the next morning, FAM is right back at it to follow up on any inquiries that may have come in the day before.

What about all those other holidays? Rest assured SeniorVu has your time zone covered from 9:00 a.m. to 4:00 p.m. on each of the following holidays:

Black Friday
Christmas Eve
New Year’s Eve & Day
Martin Luther King Day
President’s Day

Memorial Day
Independence Day
Labor Day
Veteran’s Day

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