Senior Living Contact Center

Ensuring that ALL leads, organic and 3^rd party aggregator leads, regardless of time of day are handled speed-to-lead best practices.

Senior Living
Contact Center

Research shows that 80% of those who call a senior living community only to have their call transferred to a salesperson’s voicemail, they either hang up or simply don’t leave a message. When a prospect calls it’s because they are serious about having a conversation right now regarding their loved one’s needs. Unfortunately, there isn’t always someone at the sales desk to take their call. Every day can be unpredictable in a senior living community. Your team wears many hats. When prospects can’t reach a real human, they often wonder if that will happen to their loved one if they move in. SeniorVu’s Contact Center Services means your leads will never, ever hit the floor again.

What We Offer

Lead and Applicant Nurturing

Real people answer on behalf of your community with empathy and intent to nurture the lead.

Call Handling

Your leads, via phone or form fills receive concierge service within 5- minutes, regardless of time of day.

Lead and Applicant Qualifying

Prospects are pre-qualified based on your community’s criteria.

Tour Scheduling

Visits with pre-qualified prospects are scheduled for you.

Interview Scheduling

Visits with pre-qualified prospects are scheduled for you.

Call Recordings and Transcripts

Applicants hear from you within 15 minutes of submitting an application and their interview scheduled.

24/7 Phone Support Coverage

Your residents and their families get a responsive “concierge” every time they call your community.

Rollover and Backup Coverage

If your community receives a deluge of calls, you have a backup of real people to answer.

Weekends and After-hours Coverage

Regardless of time of day or day of week, your callers and inquiries receive concierge service.

Guaranteed Lead and Applicant Engagement

You have highly-trained, professionals engaging with prospects under your brand.

"The SeniorVu team quickly learned our protocol in this unusual time..."

“When COVID-19 caused everyone to shelter-in-place, we had families calling at all hours. SeniorVu provided us with 24/7 Crisis Support Phone service. Their agents would triage calls so we could meet the needs of residents and their families more efficiently. The SeniorVu team quickly learned our protocol in this unusual time to provide the support we needed to stay focused on our residents.”

Look What You Can Do

Providing your prospects, residents and families concierge phone service takes the guessing game out of phone coverage. Every inquiry is handled within minutes on behalf of your community. Every lead is pre-qualified based on your criteria and nurtured to a scheduled tour. Your team can stay focused on hot leads only (and your current residents, of course.) SeniorVu’s Contact Center removes the telephone tag and lost notes. Since the SeniorVu Lead Management Platform integrates with your CRM, all notes, all call recordings and all voice analytics are available for listening. When every inquiry is handled by the SeniorVu Contact Center you are guaranteed it will be done with empathy, with efficiency and with consistently. When they come through the SeniorVu Contact Center your leads are nurtured through the sales funnel and move-ins increase 5X. SeniorVu is the solution.

Senior Living Contact Center