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Contact Center for Senior Living

SeniorVu’s US-based contact center is an extension of your sales team that connects your community to 100 percent of qualified leads.

A Contact Center You Can Trust

SeniorVu’s contact center is made up of Family Advocate Mentors, or the FAM team. FAM agents are caring professionals who are educated in the healthcare industry, emotionally intelligent, and trained in senior specific knowledge.

FAM is an extension of your sales team, answering every single inquiry as if they’re a member of your community.

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"The best part of utilizing SeniorVu’s contact center is the
Family Advocate Mentor team."

The best part of utilizing SeniorVu’s contact center is the Family Advocate Mentor team. They really listen to our needs and are always responsive to change. I can tell they strive to know our community, brand, and have excellent customer service.

Sarah Schoonover, Marketing Director at Avalon Memory Care

Features Within the Platform

Speed to Lead technology

Connect with qualified prospects in less than ten minutes.

Lead and applicant qualifying

Prospects are qualified based on your communities criteria.

Tours Scheduled

Tours with pre-qualified prospects are scheduled for you.

Lead and applicant follow up

Connect with 100 percent of qualified leads and applicants.

Call recordings and transcripts

Instantly access recorded calls and detailed notes from a prospect.

Integration to your CRM

Tours are scheduled for you directly within your CRM.

Weekend and After Hours Coverage

SeniorVu’s contact center manages inquiries from 7 am – 10 pm Monday through Friday, Saturday 8 am – 10 pm and 9 am -10 pm Sunday Central Time. SeniorVu’s contact center is even open until 6 pm on holidays, so a lead is never missed.

Trusted by industry leaders

Happy Holidays

Answering inquiries for your community is what our Family Advocate Managers (FAM team) love doing, even on most holidays. Thanksgiving and Christmas Day are the only two days we close up shop. We believe all of our team members deserve time with their families. By the next morning, FAM is right back at it to follow up on any inquiries that may have come in the day before.

What about all those other holidays? Rest assured SeniorVu has your time zone covered from 9:00 a.m. to 4:00 p.m. on each of the following holidays:

Black Friday
Christmas Eve
New Year’s Eve & Day
Martin Luther King Day
President’s Day

Memorial Day
Juneteenth
Independence Day
Labor Day
Veteran’s Day

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