SeniorVu Adds New Leadership– Julie Kerr Joins as Sr. Director, Contact Center Services
Former U.S. Bank Operations Mgr to Head SeniorVu’s Contact Center
Kansas City, Missouri: SeniorVu, an industry-leading company renowned for helping clients with lead generation and marketing automation for over 20 years, announced today the addition of former CommunityAmerica Contact Center Operations Director Julie Kerr as Senior Director of Contact Center Services to their expanding SeniorVu team.
Julie brings 20+ years as a call center leader in both the financial and corporate sectors. She was the visionary for two Rewards and Recognition programs that reduced errors, removed escalations and drove up quality assurance and customer satisfaction. Julie has acted as a quality control manager, where she monitored quality of sales and services calls and coached her agents, ultimately achieving 95% rate in quality. She also brings VP of Programming experience from the Association of Customer Contact Professionals, where she hosted events to share contact center best practices with other leaders in the industry. Julie’s skills not only encapsulate what it means to be a driver of strategic planning and people management, but also an advocate for the constant improvement of the customer experience, as is her goal for SeniorVu.
“What attracted me to SeniorVu is what they’re doing for the senior living industry, making a difference for families and the seniors,” said Julie. “I hear it in our calls— there are a lot of gaps in knowledge and information in this industry, so people don’t know where to go. When they call SeniorVu, our agents answer as a representative of the community they’re calling about. They are trained in the industry, utilizing SeniorVu’s technology, and emotionally connecting to create the best experience possible for our client’s customers.”
Julie is inspired by SeniorVu’s culture. “SeniorVu’s core values are amazing. They speak so much to what we do. We all have our part to play, but we also need to see the bigger picture and how all of us together can make a difference for seniors…the values drive me to do the best job possible to represent the community. It’s a big part of what brought me here,” Julie stated.
SeniorVu is a state-of-the-art Sales, Marketing and Employment Engagement Platform that gives communities control of their leads, brand, time and money. Their technology combined with a highly proficient contact center and support team means 100% of inquiries are reached within minutes. With real-time analytics communities can determine where and when to spend their marketing dollars. After analyzing aggregated data from more than 600 communities SeniorVu delivers repeatable and predictable results to their senior living clients.
For more information about SeniorVu, email firstname.lastname@example.org