The Data You Need to Outperform Your Competition

SeniorVu has collected lead data from thousands of senior living communities over the last 5 years. What we learned is eye-opening to many operators.  The purpose of sharing this data is to make executives aware of the gaps that are inevitable for many sales teams on the local level, and show how SeniorVu solves these challenges.

  • Average community has a 50% prospect contact rate
  • Average community reaches 10% of prospects within 10 minutes
  • 90% of prospects transferred to voicemail never leave a message

After those communities used SeniorVu for 5 months, this is what the data revealed.

SeniorVu Communities:

  • 90% prospect contact rate
  • 80% of prospects are contacted within 10 minutes
  • NO prospect inquiries fall on the floor

The difference is SeniorVu’s lead management philosophy and our focus on speed-to-lead.  The only way to accomplish speed-to-lead effectively, efficiently, and affordably is with our Family Advocate Mentor Team (FAM), which serves as an extension of your sales team. Our FAM team members are educated, tech savvy, and emotionally intelligent. They respond to your sales inquiries as if they are one of your staff members.  As they graciously listen to the needs of the senior and their family, they collect data and screen prospects based on your community’s criteria, and even schedule tours when appropriate.  Removing the process of chasing leads from your salesperson’s daily tasks gives them valuable hours back in their day to focus on nurturing relationships with their hottest prospects and referral partners.

Jeff Davidson, SeniorVu VP of Platform Services explains in this video how SeniorVu communities outperform their competition every day.

Companies that don’t collect inquiry data from inbound calls aren’t aware that almost 40% of new inquiries come directly from inbound calls. Since salespeople often rely on a receptionist and voicemail to capture that lead, they think nothing is getting missed when in fact 90% of callers transferred to voicemail do not leave a message. They typically reach out by phone because they need help – NOW – and will move to the next option rather than wait for someone to call them back. 

Jeff Davidson, SeniorVu VP of Operations explains how SeniorVu solves that problem.

When 98% of your prospects (phone, chat, and form fill) are contacted within 10-minutes of their first inquiry, conversion rates can increase up to 7X and cost per move-in drops considerably. Compare the calculations for a community with an average monthly rental rate of $3,000 and 17% operating expense.

If you are ready for a profitable solution that allows your communities to outperform the competition, give SeniorVu a call for a demo. 

Happy Holidays

Answering inquiries for your community is what our Family Advocate Managers (FAM team) love doing, even on most holidays. Thanksgiving and Christmas Day are the only two days we close up shop. We believe all of our team members deserve time with their families. By the next morning, FAM is right back at it to follow up on any inquiries that may have come in the day before.

What about all those other holidays? Rest assured SeniorVu has your time zone covered from 9:00 a.m. to 4:00 p.m. on each of the following holidays:

Black Friday
Christmas Eve
New Year’s Eve & Day
Martin Luther King Day
President’s Day

Memorial Day
Independence Day
Labor Day
Veteran’s Day

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