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The Family Journey WITHOUT SeniorVu

If we live in the same town as our senior loved ones, we often spend time face-to-face with them every few weeks or so. Some family members are only able to visit them during the holidays. When a span of time passes between visits, changes in their needs and behaviors often become more apparent.

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If we live in the same town as our senior loved ones, we often spend time face-to-face with them every few weeks or so. Some family members are only able to visit them during the holidays. When a span of time passes between visits, changes in their needs and behaviors often become more apparent.

When concern for a senior loved one arises, the first thing most families do is turn to the internet, either looking for information on next steps, or searching for a senior living community, possibly one they remember to be located right down the street. When that search begins the experience those families often go through is…dare we say…awful. It’s not that the communities are awful, it’s that their staff is often stretched thin, busy taking care of the residents they currently care for. With limited resources it can be difficult for a senior living community to provide the best experience for potential future residents or answer the needs of a family in crisis. It’s not intentional.

At SeniorVu, we are very focused on changing the family’s experience when they are in crisis and in need of answers immediately by providing sales support to our client communities. Many communities use 3rd party providers to generate new leads, an experience that is often confusing to families and costly to communities. SeniorVu helps our communities manage their leads. The difference makes for a better Family Journey and more move-ins for the community! This video will show you how a typical 3rd party provider can make an already difficult situation even more complicated and truthfully irritating. It shows you how that 3rd party experience can affect a family, how confusing all the phone calls can be when they come from so many different communities and how the family’s needs often get lost in the mix.