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Your Missed Calls Are
Costing You Thousands

Your Missed Calls Are Costing You Thousands

Do you know how many sales calls are coming in after hours or weekends?  This SeniorVu case study measures the number of leads to come in to our contact center after hours and on the weekend for a one year period. Calculate how much revenue is lost when those calls go unanswered.

Do you know how many sales calls are coming in after hours or weekends? This SeniorVu case study measures the number of leads to come in to our contact center after hours and on the weekend for a one year period. Calculate how much revenue is lost when those calls go unanswered.

The Problem

  • Communities do not have the sales support for after hours and weekend inquiries.
  • Because most callers that reach voicemail do not leave a message, the communities do not know how many are truly missed.
  • If a family’s call is not answered, they will likely call a competitor community.
  • The first community that has a meaningful sales conversation within the first 5 minutes increases move-in odds with a family by more than 400%.

Key Findings

22.5%

of all total calls handled by SeniorVu’s contact center come in after hours or on the weekends

13.3%*

of call volume is from the weekends

(Saturday and Sunday only)

9.2%*

of call volume is from after hours

(Monday-Friday after 5pm)

*Based off of total call volume

Move-Ins Scheduled After Hours in 2021

Move In Graph

Tours Scheduled After Hours in 2021

Tours Scheduled Graph

Cost Per Missed Call Calculator

Enter your information below to calculate your cost per missed call.

The Solution

To keep from missing leads, communities need to have a system for answering inquiries after hours and on the weekends. But handing over your leads, even when your sales team is off, can be difficult. You need a team of agents trained in senior specific information, empathy, and care levels, acting on behalf of your community and brand.

SeniorVu’s US-based contact center is an extension of your sales team that connects your community to 100 percent of qualified leads. Our agents will answer all calls and form fills after hours, so your team can enjoy their time off knowing leads are covered.

Weekend and After Hours Coverage

SeniorVu’s contact center manages inquiries from 7 am – 10 pm Monday through Friday, Saturday 8 am – 10 pm and 9 am -10 pm Sunday Central Time. SeniorVu’s contact center is even open until 6 pm on holidays, so a lead is never missed.

With SeniorVu You Never Miss a lead

Trusted by industry leaders

Happy Holidays

Answering inquiries for your community is what our Family Advocate Managers (FAM team) love doing, even on most holidays. Thanksgiving and Christmas Day are the only two days we close up shop. We believe all of our team members deserve time with their families. By the next morning, FAM is right back at it to follow up on any inquiries that may have come in the day before.

What about all those other holidays? Rest assured SeniorVu has your time zone covered from 9:00 a.m. to 4:00 p.m. on each of the following holidays:

Black Friday
Christmas Eve
New Year’s Eve & Day
Martin Luther King Day
President’s Day

Memorial Day
Juneteenth
Independence Day
Labor Day
Veteran’s Day