Become a SeniorVu Team Member
About Our Culture
Our Purpose as Family Advocate Mentors
The Heart Behind Our Software
The PT/FT Service Analyst will work directly with our Operations and Client Success teams to ensure client services are being delivered within established parameters by providing real-time monitoring, historical reporting and analysis of data and processes.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES
EXPERIENCE AND EDUCATION
Intelligent, articulate, intellectually curious, persuasive, logical, composed under pressure, driven to succeed
Business analysis, numerical reasoning, data visualization, establish and implement method of tracking key performance indicators, identify systemic problem and develop and track remediation plan, resource planning for competing initiatives based on impact analysis, communication with external customers at all levels including executive
SeniorVu, a rapidly growing startup located in the Crossroads, is seeking energetic and reliable professionals to join our team as a Family Advocate for individuals seeking private-pay senior living. The successful candidates will be responsible for answering incoming calls, utilizing company policies to qualify individuals based on location, finances and care level for our senior living community clients. Our Family Advocate team is often the first point of contact for senior living or active 55+ living, so we are interested in hiring empathetic individuals with a knowledge of senior living, a commitment to prospect and client satisfaction and an ability to make quick and accurate decisions.
Answering inquiries for your community is what our Family Advocate Managers (FAM team) love doing, even on most holidays. Thanksgiving and Christmas Day are the only two days we close up shop. We believe all of our team members deserve time with their families. By the next morning, FAM is right back at it to follow up on any inquiries that may have come in the day before.
What about all those other holidays? Rest assured SeniorVu has your time zone covered from 9:00 a.m. to 4:00 p.m. on each of the following holidays:
New Year’s Eve & Day
Martin Luther King Day
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