A Contact Center That Acts More Like A Counseling Center

contact center
Research shows that if a community doesn’t make contact with an inquiry the first-time they reach out it will take 12 attempts before they finally reach them and 35% of them call-in after hours. Research also shows that senior living communities on average miss 60% of calls from potential future residents. Those calls are either missed altogether or go to voicemail, and 80% of those missed callers don’t leave a message. Those potential prospects just {POOF} disappear!

SeniorVu’s Contact Center

If you care at all about beating out the competition and upping your prospects, tours and move-ins then it’s worth understanding how some communities are finding success. They have come to trust SeniorVu’s contact center (a.k.a. Family Advocates). It’s the community’s personal sales support team. SeniorVu is the only senior centric contact center in the industry. This team of educated, well-trained individuals go through a rigorous hiring process to make sure they have the emotional intelligence to provide the patience and curiosity necessary to engage in in-depth conversation with prospects.

Human Trust & Technology

Human trust is huge and when it’s coupled with the SeniorVu technology it becomes transparent. Every call is recorded. Every note is saved. Everything from drip campaigns to nurture phone calls to post tour surveys are kept on the SeniorVu platform with easy access for client communities to review or create reports at any time. With your community’s criteria SeniorVu qualifies the leads on your behalf and schedules the tours giving your sales team on average an extra 10 hours a week to focus on more important stuff. Now they can be fully present when a genuine prospect comes in for a visit.

Our Family Advocates Work For You

SeniorVu knows that change can be hard and allowing someone else to manage your leads is not an easy decision. They also know why you’re in this industry to begin with. Let our Family Advocates work FOR you so one of your team members can stay focused on the most important person in the senior living industry…the senior. To schedule a demo, contact SeniorVu today!  

Happy Holidays

Answering inquiries for your community is what our Family Advocate Managers (FAM team) love doing, even on most holidays. Thanksgiving and Christmas Day are the only two days we close up shop. We believe all of our team members deserve time with their families. By the next morning, FAM is right back at it to follow up on any inquiries that may have come in the day before.

What about all those other holidays? Rest assured SeniorVu has your time zone covered from 9:00 a.m. to 4:00 p.m. on each of the following holidays:

Black Friday
Christmas Eve
New Year’s Eve & Day
Martin Luther King Day
President’s Day

Memorial Day
Independence Day
Labor Day
Veteran’s Day

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