Research shows that if a community doesn’t make contact with an inquiry the first-time they reach out it will take 12 attempts before they finally reach them and 35% of them call-in after hours. Research also shows that senior living communities on average miss 60% of calls from potential future residents. Those calls are either missed altogether or go to voicemail, and 80% of those missed callers don’t leave a message. Those potential prospects just {POOF} disappear!
A Contact Center That Acts More Like A Counseling Center
- November 1, 2019
