When you hear the words “this call may be recorded for training purposes,” what do you think about? If you’re like most of us, it’s something that’s a bit of a throwaway line when we’re calling to talk to someone…
Buy the Bread, Make the Butter: How SeniorVu’s Contact Centers Deliciously Save You Time, Money and Frustration We live in the DIY age. Make your own yogurt (preferably with milk from your own cow)! Build your own she-shed in…
With the New Year comes goals, initiatives and at SeniorVu an even greater focus on the families in need of senior care and the communities who serve them. How are we different from every other company touting the same thing…
Research shows that if a community doesn’t make contact with an inquiry the first-time they reach out it will take 12 attempts before they finally reach them and 35% of them call-in after hours. Research also shows that senior living…
Answering inquiries for your community is what our Family Advocate Managers (FAM team) love doing, even on most holidays. Thanksgiving and Christmas Day are the only two days we close up shop. We believe all of our team members deserve time with their families. By the next morning, FAM is right back at it to follow up on any inquiries that may have come in the day before.
What about all those other holidays? Rest assured SeniorVu has your time zone covered from 9:00 a.m. to 4:00 p.m. on each of the following holidays:
Black Friday
Christmas Eve
New Year’s Eve & Day
Martin Luther King Day
President’s Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Veteran’s Day
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