Why not treat those precious applicants like you do your precious leads?

No big secret that senior living is suffering from a staffing shortage. Meeting with new applicants when they reach out is just as valuable as connecting with new families searching for senior care. After all, occupancy issues can’t get resolved if there aren’t enough people on your staff to care for the residents.

You might be thinking… “I can’t get to our leads fast enough. How am I supposed to get to applicants in a timely manner too?”  It’s the ole chicken or egg problem, right?

It’s difficult to absorb the cost of overtime and placement agency fees when shifts and units need to be filled. It’s impossible to bring new residents into your community without the right people in the right positions to care for them.  You need efficiency, better timing, and cost savings.

Many communities have solved that problem with SeniorVu’s Contact Center. They needed help answering the phones and didn’t want some call center doing that for them only to ruin that first impression, especially when families are in need of help.

Once they realized how effective SeniorVu’s agents are at quickly connecting when a family reaches out (our speed-to-lead hovers between 5-10 seconds), how warm and meaningfully they are at making an incredible first impression with prospects, and how they actually sound like they are working right there in your community they wanted more. They wanted that same concierge service for applicants.

Now, when a potential new employee completes an application on your website and hits submit, SeniorVu’s Contact Center can sprinkle the same warm first impression magic dust on those applicants. They connect with them within 10-15 minutes before they even have a chance to complete someone else’s application!  Just like prospect leads, they use your community’s criteria to determine if they might be a fit, then, set up the interview just like they do for family tours. 

Of course, in an ideal world you want to manage all of those calls yourself, but unless you can clone your team that just isn’t possible.  Let SeniorVu manage your applicants.  It beats wasting time tracking them down at the end of the day only to discover they’ve already taken another position.  Be smarter and more efficient than that!  Click here to learn more about applicant management and give your community a competitive edge.

Happy Holidays

Answering inquiries for your community is what our Family Advocate Managers (FAM team) love doing, even on most holidays. Thanksgiving and Christmas Day are the only two days we close up shop. We believe all of our team members deserve time with their families. By the next morning, FAM is right back at it to follow up on any inquiries that may have come in the day before.

What about all those other holidays? Rest assured SeniorVu has your time zone covered from 9:00 a.m. to 4:00 p.m. on each of the following holidays:

Black Friday
Christmas Eve
New Year’s Eve & Day
Martin Luther King Day
President’s Day

Memorial Day
Independence Day
Labor Day
Veteran’s Day

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